Privacy Policy

Our Commitment to Your Privacy

At RockPack Diamond Bar Tree Services, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect what we need to provide you with excellent tree care services, and we never sell your information to anyone.

Information We Collect

When you contact us for tree services, we collect basic information to help us serve you better. This includes your name, address, phone number, and email address. We also collect information about the services you're interested in and details about your property that are relevant to the work.

If you fill out a form on our website, we collect the information you provide. When you call or email us, we may keep records of those communications. We also collect payment information when you pay for our services, though credit card details are processed securely through our payment processor.

How We Use Your Information

We use your information to provide the tree services you requested. This means scheduling appointments, sending you estimates and invoices, communicating about your service, and keeping records of the work we've done for you.

We may also use your information to send you helpful tips about tree care, inform you about services you might be interested in, or follow up to make sure you're satisfied with our work. You can always ask us to stop sending you marketing messages, and we'll respect that immediately.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Your information is stored securely, and we limit access to only those employees who need it to provide services to you.

While we do our best to protect your information, no method of transmission over the internet is completely secure. We use industry-standard security measures, but we can't guarantee absolute security.

Sharing Your Information

We don't sell or rent your personal information to anyone. We only share your information in limited circumstances, such as with service providers who help us run our business (like payment processors or scheduling software), or when required by law.

Any third parties we work with are required to protect your information and can only use it for the specific purposes we authorize. We never share your information for their marketing purposes.

Cookies and Website Data

Our website may use cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can set your browser to refuse cookies, but this might limit some features of our website.

Your Rights and Choices

You have the right to access the personal information we have about you. You can ask us to update or correct any information that's inaccurate. If you want us to delete your information, we'll do so unless we need to keep it for legal or business reasons.

You can opt out of marketing communications at any time. Just let us know, and we'll remove you from our marketing list while keeping the information we need for service-related communications.

Children's Privacy

Our services are not directed to children under 13, and we don't knowingly collect information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll change the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, we're happy to discuss it with you. Your privacy is important to us, and we want you to feel comfortable working with us.

RockPack Diamond Bar Tree Services
1300 Valley Vista Dr #203
Diamond Bar, CA 91765
Phone: (909) 760-1966
Email: hello@diamondbarcatreeservices.com